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Archive for August, 2007

Six Steps to More Searchable Products

August 29th, 2007 by Colin Temple

Paid advertising through Google AdWords or other pay-per-click services can be a great way to bring well-targeted traffic to your site, but it’s important to remember the other half of search results. After all, organic (unpaid) search results won’t chip away at your margins.

So to get a little “free” advertising, why not spend a little time optimizing your product pages for search engines? Chances are, your ecommerce software isn’t doing it for you. Here are six things you can do to get started:

1 - Research keywords for your products

Each time you add a product to your store, you should take a few extra minutes to optimize the description and page title for search. But don’t choose your keywords at random! It’s important to find out what words that people are actually using when product-hunting online.

Tools like Wordtracker, Yahoo!’s keyword suggestions and Google’s AdWords keyword tool will show you what terms are being searched for. You might find some frequently-searched terms that have little competition. These niche keywords can be a real sweet spot!

2 - Identify products in page headings

Many ecommerce solutions don’t properly code page headings in HTML. Page headings are supposed to be represented by the HTML tag <h1>. However, many ecommerce systems will improperly code it as a paragraph or table. While they might look the same either way, only the <h1> is properly understood by search engines. If you’re not using these tags, you’re missing out on a huge opportunity to set the keywords for your page.

3 - Put product names in titles, too

The same rule applies to your page titles, too. Some ecommerce solutions will simply use the title of your site on every page, but this isn’t the best solution. It’s better to include the product, category or page name along with your site’s name - since search engines will use this to determine what the page is about.

For example, let’s say we’re selling a shower radio. The titles <title>Acme Electronics: Shower Radio</title> or <title>Shower Radio - Acme Electronics</title> are both good choices. A note: while both versions will be measured equally by search engines, the second one, which lists the product name first, may generate more clicks as the last portion may get cut off on a results page.

Paul Bradish shows us how important titles can be. He brought his blog’s search ranking up significantly in Google’s results with just minor changes to his <title> tag.

4 - Label your links

Search engines will also use the links pointing to a page to determine what a page is about. This is especially true for Google. The general philosophy behind this is that any web page will naturally try to promote itself. As a result, it’s more likely that other pages and sites will give an honest assessment of a page.

This rule is first applied to links from other sites. When you acquire an inbound link from a directory, product review or any other website, it’s best if the clickable text of that link includes keywords relevant to the page that’s being linked to.

But this rule also applies to your internal navigation. So, in the same way that you include a product’s name in the heading and title of its own page, you want to include it within the clickable text of any links pointing to it. A link to our example page that says “shower radio” in the link text is much more valuable than one that says “click here” or “learn more”.

5 - Use search-friendly URLs

Most ecommerce systems use variables in the URL or address to define product pages. (You can see this when URLs ends with an ugly string of numbers and letters: page.php?category=42&productid=3827). Search engines are usually capable of listing these pages, and not much consideration is given to the URL itself. But, as mentioned in the previous step, search engines give weight to links from other pages, and often people will use the URL of your page to link to you.

Because of this, it’s better to use a URL that includes product names or words. www.example.com/category/product-name/ is a good format to use.

Some eCommerce solutions require manual changes in order to do this. Others can be modified automatically with plug-ins — I found some for Miva, osCommerce and X-Cart. Of course, some solutions, like Elastic Path, include this feature out-of-the-box.

If you already have pages that rank well, you might want to skip this step. To search engines, changing URLs is like erasing and re-creating a new page. Your rankings may not be preserved.

6 - Don’t miss the point!

Search engine optimization (SEO) is a great way to bring in targeted visitors, but your site still needs to convert. Some site owners cover their pages with links and repeated keywords in an attempt to boost search engine rankings. Not only will these techniques fail, they’ll make your site less usable for your visitors.

Your main goal of your site should be to educate visitors about your products and persuade them to become customers. SEO efforts need to work in harmony with your site. Never sacrifice quality content for it.

Keep search in mind

SEO can be complicated, but as long as you keep these rules in mind when you’re setting up your product pages, you should see some improvements in your search traffic. But remember, these are just a few of the many techniques that you can use to improve your site’s rankings in search engines. If you’re interested in some further reading, Chris Beasley of WebsitePublisher.net recently published an excellent SEO guide that’s invaluable to any site owner.

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Is your email relevant? Or is it just…

August 28th, 2007 by Kelly Rusk

Bacn. I’ve been resisting mentioning this since I first heard about it a week or so ago, but it just keeps popping up all over the place. Honestly, I was really hoping the word would just die quickly… but I guess not.

Anyway, aside from the silly name (that’s really my problem with it) — the concept actually makes a lot of sense. “Bacn” is the email you receive that you do want, just not right now. It’s not spam, but it’s not an email you look forward to receiving. So as you can imagine, many say email marketing fits into this category. But before you go and get discouraged that your email marketing is comparable to a different kind of fatty breakfast meat, remember as long as you keep it relevant - people will look forward to receiving it!

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Email delivery update from Gmail

August 28th, 2007 by Kelly Rusk

Gmail Gmail has posted some guidelines for bulk senders to increase deliverability to Gmail recipients.

If you use Gmail, you likely already know its spam filtering is one of the best in the biz… However, lately (in my inbox at least) more and more legitimate mail is ending up in the spam folders. This is because Gmail’s spam filtering is very largely based on user’s hitting the “This is spam” or “This is not spam” button.

A lot of the guidelines are pretty standard among all major ISPs. However, a few stuck out to me, that you may want to be aware of:

  • All bulk messages you send must be formatted according to RFC 2822 SMTP standards and, if using HTML, w3.org standards.
  • Messages should indicate that they are bulk mail, using the ‘Precedence: bulk’ header field.
  • Attempts to hide the true sender of the message or the true landing page for any web links in the message may result in non-delivery.

Recommendations for unsubscribes:

  • A prominent link in the body of an email leading users to a page confirming his or her unsubscription (no input from the user, other than confirmation, should be required).
  • Explicitly indicate the email address subscribed to your list.
  • Support a URL method of unsubscribing from your mailing list (this is beneficial if your mailing list manager can’t tell who is unsubscribing based on the ‘Reply-to:’ address).

Check out the full list of guidelines…

Thanks to Tamara at Be Relevant for pointing this out!

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Why accept low conversion rates?

August 28th, 2007 by Kelly Rusk

In the crazy world of online shopping, we typically expect conversion rates to be around 1-3%. That’s really low, so what actions do e-marketers take to correct this? In many cases, they look to increase site traffic, because, hey, 1% of 100,000 is a lot more than 1% of 10,000. Ok, but wouldn’t it make more sense to optimize the site first to raise the rate? Because 5% of 100,000 is definitely a lot more. Not to mention, the cost to increase traffic is always going up.

Guest blogger Khalid Hajsaleh shares insight about “Why do we accept low conversion rates?” over at SEO Scoop.

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The email week in review

August 24th, 2007 by Kelly Rusk

Persuasion & the Power of Oprah

August 24th, 2007 by Carolyn Gardner

This blog is all about persuasive e-marketing so posting about persuasion and the power of Oprah feels oh so right…

I don’t need to explain what happens to average everyday people who happen to have a product that Oprah loves. Instant millionaire pretty much sums it up. The whole persuasive phenomenon around celebrity endorsements is considered a dream come true for marketers.

Tracy Ryan - an associate professor of advertising research at Virginia Commonwealth University in Richmond, VA, teaches about celebrity endorsement in her courses. When it comes to creating product demand, she says there are six principles behind the concept of persuasion - i.e. getting someone to buy something , do something or think something.  Three of these six apply to celebrity endorsements:

1. Likability - you have to like the person making the pitch…
2. Authority - you have to believe the person making the pitch knows what he or she is talking about…
3. Social Proof - many people do something because others are doing it; they don’t want to be left out of a trend…

The three other pricincipals of persuasion are reciprocity, consistency and scarcity.

As a side note to all email marketers who might be tempted to announce they’ve got Oprah’s backing, don’t even think of sending an email with the subject line: “As seen on Oprah”.

Why you ask? Well according to SubscriberMail, this is a huge subject line no-no! Of course there are tons more including:

100% free

50% offact nowAll words that relate to sex or pornography

All words that related to cures or medication

amazing

Anything that looks like you are YELLING

apply now

As seen

As seen on TV

avoid

Be your own boss

Buy

Call now

cash bonus

…the list goes on, but I think you get the point!

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Apparel Sales Online - Fast Growing, Yet Challenged

August 23rd, 2007 by Carolyn Gardner

Shopping for apparel online is a continually growing trend. It really doesn’t get much more convenient. The selection and offers are endless. Shipping and returns have become less daunting. So just what is the challenge to this #1 online category?

I think it comes down to consumers’ relationships with the brand. For example, there are certain brands I’m very comfortable buying online. It comes down to feeling confident that the brands I like won’t mess with quality or sizing. I need to know that the picture I’m seeing online is a real representation of what I’m about to buy. And I need to know that if I bought a size medium last time, I can buy a medium again…and it will fit.

On the flip side, this is exactly the reason I would have a hard time buying apparel from an online retailer that I’ve never purchased from. Sure I could be motivated to browse, but for my first purchase, I would really want to head to the store and try it on, touch it, feel it…all this good stuff. Once comfortable with the brand and confident of the style and sizing, you better believe I can be wooed to the online experience.

So what’s a online retailer to do? Well the first thing to do is recognize the reality of cross-channel shopping. Don’t just recognize it. Embrace it. Offer first time visitors coupons that they can use online or at one of your actual stores. A little web personalization can help here. Hook them whatever way you can. Impress them with quality, service and brand. Over time, I think the initial challenge of not seeing and touching will diminish. Over time, there will be a comfort level not to mention the whole convenience and offering that’s waiting on the web.

For an interesting report on this very topic, read this article from eMarketer: http://www.emarketer.com/Report.aspx?code=emarketer_2000423

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Personalization: From email marketing to online retailers

August 22nd, 2007 by Kelly Rusk

Personalizing email marketing used to mean adding “Dear first name” at the top of your message, but now as technology progresses and users are more sophisticated, this method, while it probably still works, is only the least you can do to personalize your messages.

Dylan at the Email Wars points to an email by Columbia, which goes as far as posting a notice at the top of the email, reassuring subscribers the email is customized to their personal interests and preferences.

HP's customized newsletter programHP does a great job of personalizing your newsletter. First, you are taken through a few options asking about whether you are interested in home use products, business products or solutions for government/health/educational institutions. Then you are offered a variety of different publications. Finally, if you select the newsgram, you receive a welcome email that asks you to go to the site, select the HP products you use/are interested in, what feature topics interest you, what types of creative projects you like, as well as typical preferences you’d see for an e-newsletter (change your email address, HTML or text format etc.)

While the sign up process takes some time, my guess is that while HP’s conversion may be lower - the email results are likely fantastic. Also, being a large, well-established brand I’m sure they aren’t scrounging for subscribers.

Of course, around here, we know personalization isn’t just for email — however, some online retailers have a hard time grasping this, according to the e-Commerce Times, which says online retailers are lagging offline stores, despite personalization being a much easier fit online:

“What struck me most about this report was that merchandisers in the offline world are personalizing their strategies in spite of the serious constraints working against them: supply chain complexity, marketing costs, shelf-space limitations and the like. Yet retailers are doing it. So, why do online retailers — who face none of these limitations — still struggle to present a truly personalized, dynamic shopping experience for each and every shopper?”

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Email boosts Q2 retail e-commerce sales

August 21st, 2007 by Carolyn Gardner

Attention all e-retailers!! The 2007 holiday season is fast upon us and we’ve got consumer data to help you align your marketing efforts wisely…

According to a survey conducted by the American Marketing Association before last year’s holiday season, 14% of respondents (online consumers) cited email including e-newsletters as their best source for information about new products. This puts email in a top 3 position for its ability to drive online sales.

Slightly above email was the Internet at 15%. And on top, by far, were TV ads with 37% of consumers citing TV as their best source for information.

Oh ya, what about traditional media you ask? Well let’s just say it pulls single digits in terms of its ability to boost retail sales online…

So what does this mean to the average e-retailer? Well if you’ve got gobs of budget, go for TV ads, Internet and email!!!

But for the majority of e-retailers, there are budget caps so you really have to think smart which brings us back to the Internet and email…

Here at Sitebrand, one of my favourite past times is doing email ROI calculations. These calculations are very enlightening since they reveal how much money gets left on the table everytime one of our customers or prospects skips sending an email. It’s the same old story over and over again:

“We try to send weekly, but we get busy and we’re lucky if we get our emails out monthly.” Our response — Cha-ching - you just left $x,000 on the table. 

OR 

“We’ve got a database but we don’t have anyone who can code the emails so we’ve never sent anything.” Our response —- Cha-ching - you just left $x,000 on the table.

If you want me to calculate your email ROI, just ask!

Then there’s the whole Internet thing. I just don’t understand why all e-retailers haven’t embraced web personalization? What part of the need for creating unique, relevant web site experiences that lead to increased conversion is so hard to understand? Again I think there are some misconceptions around web personalization. Some people think it’s really expensive. Others think it’s hard to integrate, etc. But again, this isn’t the case and if anyone wants the scoop, just ask!

To read the full study, go to eMarketer at:

http://www.emarketer.com/Article.aspx?id=1005285&src=article1_newsltr

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Profit from mismatched visitors with personalization

August 21st, 2007 by Colin Temple

I was recently working with a small ecommerce company that sold comic books, toys, cards and other comic-related collectibles online. Business was going well, but the conversion rate wasn’t optimal — there weren’t many sales for the number of visitors coming to the site. So, we did a little data diving.

The analytics turned up a high volume of search engine referrals who weren’t going to find what they wanted on a comic book site. There were several visitors who came in from searches for baseball cards, and another set looking for video games related to the comic books. Because the site offered some how-to information on appraising collectibles, and some background information on the comic books they sold, some of this content earned them rankings in the major search engines.

The site owners weren’t interested in carrying these kinds of products, but they didn’t want to waste that traffic either. So, we decided to join some affiliate programs from sites that sold those products and would pay us a commission for referrals. We then set up some banner ads on the site that appear to these ‘mismatched’ visitors. Whenever a search visitor comes in looking for baseball cards, for example, they are presented with a banner pointing them to an affiliate site that actually sells baseball cards. (This can be done by customizing your ecommerce software code, or more easily and cost-effectively with web personalization software.) If a visitor clicks the banner and then makes a purchase, the comic book site gets a commission.

So, next time you’re poking through your site’s metrics, keep an eye out for this mismatched traffic — segments within your traffic that have a low conversion rate and a high bounce rate. You just might be able to profit more from those visitors by sending them somewhere else.

There are tons of affiliate programs out there, so you might want to check out an affiliate network like Commission Junction or LinkShare. These networks combine affiliate programs from other sites, allowing you to offer multiple affiliate products and collect your revenue from a single source. Commission rates can range from 1-50% depending on the program, so choose wisely. Some programs will offer commission only for the first sale, while others will pay you for every purchase your referred customer ever makes.

Of course, your primary goal is always to sell your own products. You never want to show one of these banners to a potential customer. But, if you can recognize those that aren’t likely to buy — whether they’re searching for something you don’t sell, or they live in a country you don’t ship to — affiliate programs and personalization may be a way to salvage some of that traffic.

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